We have been living overseas and the team at integrity property management have been looking after our house in Underwood, Brisbane for almost three years now. After some previously stressful experiences with tenants and another real estate company a friend referred Bernadine which was a huge sigh of relief. Not only did she recoup outstanding owed monies and manage the process of evicting, vetting and replacing the tenants with lovely new ones but the on going attention is also much appreciated. The team are quick to communicate keeping their fingers on the pulse with any issues that may arise to keep the property in good order and provide consistent easy to understand financial statements, even recommendations and implementation of landlord cover insurance for tenant related risks. We are delighted to provide this reference and the team at Integrity we have no doubts will exceed landlords expectations.
We have known Bernadine Graham since 2004 when we bought our investment property in Slacks Creek, Qld 4127. She was our first Property Management Manager. We were very pleased with her services and the way she managed our property. Bernadine is a “people’s person” and moreover she is very articulate, patient and a problem solver. Being very hardworking and dedicated to her profession she has always gone the extra mile for us.
In 2011/2012 we did a major renovation of our investment property. We wanted Bernadine to manage our property but did not know where she was and whether she was working at all. After making a few desperate calls around, to our joy,tracked her at ‘Integrity Property Management‘ and this happens to be her own business. Bernadine is the Principal of this business and she has a very dedicated and supportive group working under her. We are more than pleased that our property is in very good hands for the name of her business speaks for itself.
I have been with Integrity Property Management since it¹s inception and would choose no other real estate property managers in Brisbane. Bernadine and her Team provide honesty and a high service experience both to owners and to tenants, a rare thing in the real estate industry. Integrity Property Management – The name speaks for itself.
You can put my name with it.
We’d like to sincerely thank you for salvaging what was a really messy situation with sub standard operators, and turning it around to become a positive. You turned our apartment upside down, fixing all the bits and pieces that had been neglected and overlooked by past managing agents. You found us high quality tenants and made the whole transition seamless. Thank you for taking the time to really “dot the i’s and cross the t’s”. From legals to dishwashers and bed spreads- you and the team had it covered!
Working with you has been a really pleasant and productive relationship and we look forward to crossing paths again.
As we’re now coming to the end of another year, I wanted to write to express our sincere appreciation for the way in which you, Karen and the whole team at Integrity have looked after our rental property over the past two and a half years.
I think I mentioned previously that we had purchased this property in 2008 through one of the largest and best known real estate companies in Queensland, and initially entrusted them with the management of the property. Unfortunately, the next two years were a running battle in trying to get them to provide statements on time, collect the rent when due, conduct inspections and try to manage repairs and maintenance issues. After this unmitigated disaster, we turned to a smaller local company, but with no better outcome, and in fact had to terminate this contract early due to constant changes in personnel and poor management practices.
We were subsequently referred to Integrity Property Group, and what had been a living hell and constant worry with the previous property managers became an absolute pleasure when dealing with Karen and yourself. Since then we have received every single statement on time, you sourced the “perfect new tenant” when the property became vacant, have collected the rent on time every time, and have managed the property as well if not better than we could have done ourselves.
You have always communicated with us when and as any issues have arisen, and in a most professional, friendly, supportive manner – and importantly, because we are so far away, with a minimum of fuss and limited input needed from us. In fact, we have been to Brisbane on a number of occasions in recent years, but rarely found it necessary to even call in to inspect the property – we have the utmost confidence in your services and know that the property is being well cared for .
Thank you again to you and the team for your ongoing assistance and attention, and we look forward to many more years of a mutually beneficial business arrangement. We would have absolutely no hesitation in recommending the services of Integrity Property Group to anybody who is looking for the best possible property management services at a most reasonable charge.
I am taking the opportunity to write to you today, to thank you for the excellent service you provide not only to myself as a property owner but also to my tenants, your efforts are very much acknowledged and appreciated.
On my most recent visit to the property the tenants could not have spoken more highly of you. Coming from New Zealand where they rented previously and now having rental experience in Australia, they mentioned they had not come across a more professional, personable property manager than yourself and Karen, every dealing was a pleasure and they were confident in knowing that any query or concern would be tended to almost immediately and responsively.
I myself am privileged to know this from dealing with you from a property owner perspective but I honestly was thrilled to hear such an excellent report from the tenants also. From my perspective, happy tenants = long term tenants. You have a tremendous grasp of the market and possess the intuitive feeling of which tenants are well suited to my property, and this is prevalent in that I have had no vacancy in the property for the 2 years since commencing with Integrity PM.
I cannot thank you enough for your professionalism, expertise and tireless effort in managing my investment property, your knowledge is unparalleled to any other property manager I have employed. It would be very hard for me to envision anyone doing a better job than yourself and Karen and for that I cannot thank you enough.
Many thanks and kind regards,
When we contacted Integrity Property Management we were sceptical as we had been through several property managers that at first seemed professional but had not delivered. You have restored our faith in Real Estate Agents and we will definitely be asking you to manage our next property when we have purchased it. We can now relax knowing that our property is in good hands.
My wife and I would like to thank you for the excellent service you provide in taking care of our investment portfolio. After having changed agents many times over the years, we are so thankful that at last we have settled with a competent and professional Agent. Your patience and also your enthusiasm towards “getting the job done” is second to none.
We would have no hesitation in recommending Integrity Property Management.
I personally appreciated your professionalism, admired the way you handled the demands placed on you.
Our experience with Integrity Property Management has been all positive! Both Bernadine and Karen’s professionalism, open communication with us and prompt service was very much appreciated. We would highly recommend them to anyone and everyone!